Shipping Policy
Last updated: 14 September 2026
This policy explains order processing, delivery charges, tracking and what to do if a parcel is delayed or damaged.
Delivery charges
- Orders of €35 or more: free standard delivery.
- Orders below €35: €4.90 standard delivery.
The threshold is calculated from the merchandise subtotal after discounts and before any taxes or other charges. If additional delivery services are available, their price will be shown at checkout before payment.
Processing time
Orders are normally checked, packed and dispatched within two business days after payment is accepted. Business days exclude weekends and public holidays. Address verification, exceptional demand, carrier disruption or product-specific preparation may add time. If we need information from you, processing pauses until we receive it.
Estimated delivery
Estimated delivery dates shown at checkout or in tracking are estimates, not guarantees. Timing starts after dispatch and varies by destination, carrier capacity, customs processing, weather and local delivery conditions. Remote areas may require additional time.
Tracking
When tracking is supported, a dispatch email is sent to the address used at checkout after the carrier accepts the parcel. Tracking may take 24–72 hours to show its first movement. A short gap between label creation and the first scan is normal.
Address accuracy
Please check the recipient name, street, apartment number, postal code, telephone number and email before placing the order. Contact support@sgaokd.com immediately if you notice an error. We will try to help before dispatch, but cannot guarantee that an address can be changed after the order is confirmed.
If a parcel is returned because an address was incorrect, incomplete, refused or not collected, we may deduct the carrier's return cost and any new delivery cost from the refund where permitted by law.
Multiple parcels
An order may be split into more than one parcel for safe packing or efficient fulfilment. Separate tracking details may be issued. You will not be charged an additional standard delivery fee solely because we split the shipment.
Customs, duties and taxes
Taxes or import charges included at checkout will be identified there. Where a destination requires duties, taxes or handling fees that were not collected at checkout, the recipient may be responsible for them. Customs procedures are controlled by local authorities and may delay delivery.
Delays and missing parcels
If tracking has not updated for several business days or the estimated delivery window has passed, first check the delivery address, household members, safe places and any notice from the carrier. Then email us with your order number. We will review the tracking and, where appropriate, open a carrier inquiry. A replacement or refund can be considered after the carrier's investigation or once the parcel meets the carrier's lost-shipment criteria.
Damage in transit
If the parcel or item arrives damaged, keep the item and all packaging. Contact us promptly with your order number and clear photographs of the outer box, shipping label and damage. Do not discard packaging until we confirm next steps.
Contact
For delivery help, email support@sgaokd.com and include your order number. We aim to reply within two business days.