Privacy Policy
Last updated: 14 September 2026
This Privacy Policy describes how sgaonkd.com ("sgaokd", "we", "us" or "our") collects, uses and shares personal information when you visit the website, place an order or contact customer care.
Information we collect
Depending on how you use the store, we may collect:
- contact and delivery details, including name, email, telephone number, billing address and shipping address;
- order information, including products, amounts, discounts, fulfilment status, returns and support history;
- payment-related information processed by payment providers. We do not normally receive or store complete payment-card numbers;
- device and usage data, including IP address, browser, device type, pages viewed, referral information and cookie identifiers;
- communications, photographs, videos or other information you send when requesting support, a return or a warranty remedy.
How we use information
We use personal information to provide and improve the store, including to process payments and orders; arrange delivery; provide tracking; prevent fraud and abuse; handle returns, refunds and warranty claims; respond to messages; maintain records; improve website performance; comply with legal obligations; and, where you have chosen to receive it, send marketing communications.
Legal bases
Where applicable data-protection law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service improvement, and consent where required for optional cookies or marketing. You may withdraw consent at any time without affecting earlier lawful processing.
How information is shared
We share only what is reasonably necessary with service providers that support store operations, such as the ecommerce platform, payment processors, fraud-prevention services, fulfilment partners, carriers, customer-support tools, analytics providers and technical hosting providers. We may also disclose information when required by law, to protect legal rights or in connection with a business reorganisation.
Service providers process information under their own terms or contractual obligations. Some may be located outside your country. Where required, appropriate transfer safeguards are used.
Cookies and similar technologies
Cookies and similar technologies help keep the cart and checkout working, remember preferences, measure performance and prevent fraud. Essential cookies are used because they are necessary for store operation. Optional analytics or advertising cookies are used where permitted and, when required, after consent. You can adjust browser controls, although blocking essential cookies may prevent parts of the store from working.
Retention
We keep information only for as long as reasonably needed for the purposes described above, including fulfilment, warranty support, accounting, tax, dispute resolution, fraud prevention and legal compliance. Retention periods vary by record type and applicable requirements. Information that is no longer needed is deleted or anonymised where practical.
Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and to complain to a data-protection authority. Certain rights can be limited where information must be retained to complete a contract, prevent fraud, establish legal claims or meet a legal obligation.
To make a privacy request, email support@sgaokd.com. Describe the request and the email address associated with your order. We may ask for reasonable information to verify identity before acting.
Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No online transmission or storage method can be guaranteed completely secure, so please do not send payment-card details or passwords by email.
Children
The store is not directed to children who cannot lawfully enter a purchase contract in their location. We do not knowingly collect personal information from children for the purpose of selling to them.
Changes to this policy
We may update this policy to reflect operational, legal or technical changes. The revised version will appear on this page with a new "Last updated" date.
Contact
Privacy questions and requests can be sent to support@sgaokd.com.