Refund Policy
Last updated: 14 September 2026
We want every order placed through sgaonkd.com to be supported by a clear and fair process. This policy explains cancellations, returns, refunds and the 90-day product warranty.
Order cancellation
You may request cancellation before your order has been dispatched. If cancellation is possible, we will refund the amount paid to the original payment method. Once a parcel has been handed to the carrier, it can no longer be cancelled and must instead follow the return process below.
30-day return window
You may request an eligible return within 30 calendar days after the order is delivered. Contact support@sgaokd.com before sending the item. Include your order number, the item you wish to return and the reason for the request. We will provide the correct return instructions and destination.
To qualify, the item must be unused, unworn, unwashed and in the condition received, with all original packaging, accessories, manuals, labels and protective materials. You must provide proof of purchase. Please pack the return securely and retain tracking until the case is complete.
Items that cannot be returned
Unless the item is faulty or applicable law requires otherwise, returns cannot be accepted for:
- personalised, made-to-order or customised goods;
- sealed hygiene, health or personal-care goods after the seal has been opened;
- perishable goods, consumables or items with a limited shelf life;
- digital content, gift cards or downloadable products once supplied;
- items showing use, alteration, accidental damage or missing parts not caused by us.
Return shipping costs
For a change-of-mind return, you are responsible for the return shipping cost. Original outbound delivery charges are not refundable unless required by law. If we confirm that an item arrived damaged, incorrect or materially defective, we will provide an appropriate prepaid return method or reimburse reasonable return postage agreed with us in advance.
Do not send a return to the address shown on a parcel without contacting us first. Unauthorised returns or cash-on-delivery parcels may be refused.
Inspection and refunds
We will email you after the returned parcel is received and inspected. If approved, the refund will be issued to the original payment method. We do not charge a restocking fee for an eligible return.
Please allow up to 5 business days after approval for us to submit the refund. Your bank or payment provider may need additional time to display it. If a refund does not appear after the provider's normal processing period, contact them first and then email us with your order number.
Damaged, incorrect or missing items
Inspect the parcel promptly after delivery. Contact us as soon as possible with your order number, a description of the issue, and clear photographs of the item and outer packaging. Keep the packaging until we confirm that it is no longer needed. Depending on the circumstances and stock availability, we may offer replacement parts, a replacement item, repair or refund.
90-day limited product warranty
Eligible physical products are covered against manufacturing defects for 90 calendar days from the recorded delivery date. This warranty is in addition to any mandatory rights available under applicable consumer law.
The warranty does not cover normal wear and tear, cosmetic changes that do not affect function, accidental or liquid damage, misuse, neglect, improper installation, use outside supplied instructions, unauthorised repair or modification, commercial overuse, loss, theft, consumable depletion or damage caused by external events.
To make a warranty claim, email support@sgaokd.com with the order number, a clear explanation of the fault and photos or a short video showing the issue. We may request reasonable troubleshooting or return of the item for inspection. If the claim is approved, the available remedy may be repair, replacement, replacement part or refund, depending on the nature of the fault and applicable law.
Exchanges
The fastest way to obtain a different item is normally to return the eligible original item and place a new order after the return is approved. Direct exchanges may be offered at our discretion where stock and logistics allow.
Contact
For cancellations, returns, refunds or warranty help, email support@sgaokd.com. Include your order number for the fastest response. We aim to reply within two business days.