Clear information
Essential specifications, pricing and availability are presented on each dedicated offer page before checkout.
INDEPENDENT ONLINE STORE
Considered choices.
Dependable care.
Every campaign leads directly to a focused offer. Here, you will find the standards behind every order—from secure checkout to delivery, returns and support.
€35+Free delivery threshold
2 daysTarget dispatch time
30 daysEligible returns window
90 daysProduct warranty
A SIMPLE STORE EXPERIENCE
One store.
One clear standard.
We keep the route from offer to order deliberately simple. Product details, price and availability belong on the dedicated page you arrived on. This homepage explains what happens around that purchase.
Our commitments are written in plain language so you can understand delivery costs, returns, warranty coverage and how to reach a real support channel before you order.
OUR STANDARDS
Confidence lives in the details.
Practical commitments that apply from checkout through after-sales support.
Protected payments
Checkout uses encrypted connections and established payment processing controls to protect transaction data.
Traceable orders
After dispatch, tracking details are sent to the email used at checkout whenever the carrier supports updates.
Fair resolutions
Eligible returns, transit damage and warranty claims follow a documented process with clear next steps.
BEHIND EVERY ORDER
Care is a process,
not a slogan.
Orders are normally prepared for dispatch within two business days. Packaging is selected to suit the item, and shipping updates follow once the carrier accepts the parcel.
- ✓Order details checked before dispatch
- ✓Protective packaging selected for the item
- ✓Tracking sent after carrier collection
- ✓Customer care available throughout the journey
YOUR ORDER JOURNEY
What to expect, step by step.
Simple handoffs and clear communication at each stage.
- 1
Order confirmed
A confirmation is sent to your checkout email after payment is accepted.
- 2
Prepared with care
Your order is checked, packed and normally dispatched within two business days.
- 3
On its way
Tracking information follows once the carrier has scanned the parcel.
- 4
Support continues
Returns and eligible warranty issues remain covered after delivery.
SHOP WITH CLARITY
The important details are easy to find.
No hidden navigation. No vague promises.
01
Delivery
Free from €35. Orders below €35 ship for €4.90.
Read shipping policy → 02Returns & refunds
Request an eligible return within 30 days of delivery.
Read returns policy → 0390-day warranty
Support for eligible manufacturing defects from delivery.
View warranty terms → 04Privacy
How information is used to process and support orders.
Read privacy policy →COMMON QUESTIONS
Useful answers,
before you need them.
How much does delivery cost?+
Delivery is free when the order subtotal reaches €35. For orders below €35, a flat €4.90 delivery fee applies.
When will my order be dispatched?+
We normally dispatch within two business days after receiving your order. During exceptional demand or for address checks, preparation may take longer; we will contact you if action is needed.
How do I request a return?+
Email support@sgaokd.com within 30 days of delivery and include your order number and the reason for return. Please wait for return instructions before sending anything.
What does the 90-day warranty cover?+
It covers eligible manufacturing defects reported within 90 days of delivery. It does not cover normal wear, accidental damage, misuse, unauthorised modification or consumable depletion.
SGAOKD CUSTOMER CARE
Here to help, every step of the way.
Questions about delivery, a return or your warranty? Email our customer care team with your order number and a short description of what you need. We will help you understand the next steps.
support@sgaokd.comFor order enquiries, include the email address used at checkout. Please do not send payment-card details.